Next, admit responsibility for your actions or behavior, and acknowledge what you did.
Here, you need to empathize with the person you wronged, and demonstrate that you understand how you made her feel.
Don't make assumptions – instead, simply try to put yourself in that person's shoes and imagine how she felt.
For example: "I know that I hurt your feelings yesterday when I snapped at you. I'm sure this embarrassed you, especially since everyone else on the team was there. I was wrong to treat you like that."